Moonlite - Create. Edit. Share.

Overview

This Privacy Policy describes how Moonlite Media Inc. ("Moonlite," "Moonlite Labs," "we," "us," or "our") processes information about you through our websites, applications, hosted services, APIs, and related activities (collectively, the "Service").

Moonlite provides tools and services for creating, editing, generating, and distributing multimedia content. Please also review our Terms of Use, which explains your rights and obligations when using the Service.

Information We Collect

You Provide Directly

Contact Information: Name, email, phone, address
Account Data: Username, password, profile photo, preferences
Professional Information: Company name, job title
Transactional Data: Order details, subscription plan, payment history
Communications: Support inquiries, feedback, survey responses
User-Generated Content: Images, videos, audio, text, prompts, and metadata
Biometric Information: Voice samples or facial scans (used only for requested services)

We Collect Automatically

Device Information: Operating system, browser type, IP address, device identifiers
Usage Data: Pages visited, time spent, navigation paths, clicks
Email Interaction: Opens, link clicks, engagement
Location: General location (city/region level) derived from IP address

Cookies and Similar Technologies

We use cookies (session and persistent), local storage, and pixel tags to:

Enable core functionality
Remember your preferences
Analyze usage and improve performance
Deliver personalized advertising

How We Use Your Information

Service Delivery

Provide and operate the Service, personalize your experience, enable security features, provide customer support, and communicate service updates.

Research and Improvement

Analyze user behavior, improve performance, develop new features, and create aggregated or anonymized data for lawful business purposes.

Marketing and Advertising

Send marketing communications, personalize advertising, and administer promotions. You can opt out of marketing emails at any time.

Compliance and Protection

Comply with legal obligations, respond to lawful requests, prevent fraud and abuse, and enforce our Terms of Use.

When We Share Your Information

We may disclose information to:

Service Providers: Hosting, analytics, cloud infrastructure, payment processors like Stripe
Advertising Partners: To deliver relevant advertising
Affiliates: Companies under common ownership
Professional Advisors: Lawyers, auditors, insurers
Legal Authorities: Where legally required
Business Transfers: In mergers, acquisitions, or asset sales
Public: If you choose to make content publicly available

Your Rights and Choices

Access and Update

You may access and update account information through your account dashboard.

Marketing Opt-Out

Unsubscribe from marketing emails using the link in each email or update preferences in your account.

Cookies

Manage cookies through your browser settings.

Delete Your Account

Request account deletion by emailing info@moonlitelabs.com.

Canada-Specific Rights

Under PIPEDA and applicable provincial privacy legislation, you may have rights including:

Request access to personal information we hold
Request correction of inaccurate information
Withdraw consent (subject to restrictions)
Challenge compliance with privacy laws

To exercise these rights, contact: info@moonlitelabs.com. If unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

European Economic Area and UK Residents

We act as a data controller under GDPR and UK data protection law. Our legal bases include contract performance, consent, legitimate interests, and legal compliance.

You have rights to access, rectify, erase, restrict, port, and object to processing. You may lodge a complaint with your supervisory authority. We encourage you to contact us first at: info@moonlitelabs.com.

Security

We use technical, organizational, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information only as long as necessary to provide the Service, meet legal obligations, resolve disputes, and enforce agreements. Biometric data is retained only as long as necessary to fulfill the purpose collected.

Children

The Service is not intended for children under 13. If we become aware that we have collected personal information from a child in violation of applicable law, we will delete it. Parents who believe their child has provided information may contact: info@moonlitelabs.com.

Changes to This Policy

We may update this Privacy Policy periodically. We will revise the "Last Updated" date when changes are made. Continued use of the Service after changes become effective constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions or requests, contact us at info@moonlitelabs.com